Designing for Diversity: Meeting The Needs of Passengers Across Their Journeys

Congress Session

Understanding how different groups experience and perceive public transport systems is essential to creating services that are inclusive, efficient, and appealing. This session examines how authorities, operators, planners, and designers can use an integrated approach to connect service planning, products and asset design.

Speakers:

Anne BIGAND

Passenger experience Director

ALSTOM

France

Ritu KAPILA

Chief Architect

National Capital Transport Corporation

India

Emma STRAIN

Customer Director

TFL

United Kingdom